Privacy Policy
Effective Date: January 25, 2026|Last Updated: January 25, 2026
If you work in California Workers' Compensation, you know that information travels: from an injured worker to their treating physician, from the physician to their attorney, from the attorney to us. This Privacy Policy explains what happens to information when it reaches Glass Box Solutions — specifically, what we collect through our corporate website and general business operations, why we collect it, and what control you have over it.
Important: This policy covers the Glass Box Solutions corporate website and general business inquiries. If you're using Adjudica.AI to process client matters — QME reports, treating physician records, claim files — that's governed by a separate, more detailed document. For information about how Adjudica.AI handles case data, please see the Adjudica.AI Privacy Notice.
1. Introduction
Glass Box Solutions, Inc. (“Glass Box Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at glassboxsolutions.com (the “Website”) or interact with us through other channels.
By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
2. Information We Collect
2.1 Categories of Personal Information
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, IP address |
| Contact Information | Mailing address, business address |
| Professional Information | Job title, company name, industry |
| Commercial Information | Services inquired about or purchased |
| Internet Activity | Browsing history on our Website, interactions with our content |
| Geolocation Data | General location based on IP address |
| Inferences | Preferences and interests derived from collected information (limited) |
2.2 Sources of Information
- •Directly from you: When you fill out contact forms, request a demo, subscribe to updates, or reach out to us about Adjudica
- •Automatically: Through cookies and similar technologies when you browse our Website
- •Third parties: From business partners, referral sources, and publicly available sources such as LinkedIn
2.3 Sensitive Personal Information
We do not intentionally collect sensitive personal information (such as Social Security numbers, financial account information, precise geolocation, racial or ethnic origin, or health information) through our corporate Website. If you are a user of our Adjudica.AI product, please refer to the Adjudica.AI Privacy Notice for information about how that product handles sensitive information, including protected health information.
3. How We Use Your Information
| Purpose | Description |
|---|---|
| Provide Services | Respond to your inquiries, provide requested information, and deliver services |
| Communications | Send newsletters, updates, and marketing communications (with your consent) |
| Website Operations | Operate, maintain, and improve our Website |
| Analytics | Analyze usage patterns to improve user experience |
| Security | Detect, prevent, and address fraud, security issues, and technical problems |
| Legal Compliance | Comply with applicable laws, regulations, and legal processes |
| Business Operations | Manage our business, including accounting, auditing, and administrative functions |
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
4. How We Share Your Information
4.1 Service Providers
We share information with service providers who perform services on our behalf, including website hosting, email services, analytics providers, and customer relationship management. Our service providers are contractually obligated to use your information only for the purposes for which we share it and to maintain appropriate security measures.
4.2 Affiliates
We may share information with our affiliates, including Adjudica.AI, for business purposes consistent with this Privacy Policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of users or the public.
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Your Privacy Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know
Request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and the third parties with whom we share it.
Right to Delete
Request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
Right to Correct
Request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out
Opt out of the sale or sharing of your personal information. We do not sell your personal information and do not share it for cross-context behavioral advertising.
Right to Limit Use
Limit our use of sensitive personal information to purposes necessary to provide the services you request.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights
To exercise your rights, email us at privacy@glassboxsolutions.com. We will respond to verifiable consumer requests within 45 days. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.
You may designate an authorized agent to make a request on your behalf. We may require the authorized agent to provide proof of authorization and may still require you to verify your identity directly with us.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
| Data Type | Retention Period |
|---|---|
| Contact inquiries | 3 years after last contact |
| Marketing preferences | Until you opt out |
| Website analytics | 26 months |
| Account information | Duration of business relationship plus 30 days |
| Legal/compliance records | As required by law |
When personal information is no longer needed, we will securely delete or anonymize it.
7. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of data in transit using TLS 1.3
- •Encryption of data at rest using AES-256
- •Access controls and authentication requirements
- •Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Necessary for Website functionality |
| Analytics Cookies | Help us understand how visitors use our Website |
| Preference Cookies | Remember your preferences and settings |
Most web browsers allow you to control cookies through their settings. You can typically view, delete, or block cookies. Note that blocking certain cookies may impact your experience on our Website.
We honor the “Do Not Track” (DNT) browser setting. When DNT is enabled, we disable non-essential cookies automatically. We do not track users across third-party websites for advertising purposes.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our Website is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@glassboxsolutions.com, and we will take steps to delete such information.
11. International Users
Our Website is operated in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. By using our Website, you consent to this transfer and processing.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Glass Box Solutions, Inc.
Email: privacy@glassboxsolutions.com
For privacy-related requests, we will respond within 45 days of receiving your verifiable request.
14. Additional Disclosures
We do not offer financial incentives for the collection of personal information. In the preceding 12 months, we have collected the categories of personal information described in Section 2.1 from the sources described in Section 2.2.
This Privacy Policy is provided for informational purposes and constitutes the privacy policy of Glass Box Solutions, Inc. for its corporate website and general business operations.